| Agent | Good morning. Can I help you? |
| Customer | Yes, I'd like to get some
information about trips to New Zealand. |
| Agent | Certainly. Take a seat and I'll be
right with you. |
| Customer | Thanks. |
| Agent | Now, where would you like to go in New
Zealand? |
| Customer | Well, I was hoping to do a bit of
travelling around, actually. There are a few things I'd like to see and do
before ! go back home. |
| Agent | Right. |
| Customer | One thing I really want to do is go
to Christchurch. I have relatives living there that I
can stay with - my mother's cousin - and I've heard it's a nice
place. |
| Agent | Yes, it's a lovely city. And staying
with relatives will help with the budget, of course. |
| Customer | The budget? |
| Agent | It will save you some money. |
| Customer | Oh right! Well, I'm not too worried
about that. I've saved quite a bit of money working in Australia. |
| Agent | Oh, that's nice. Good for you! Well,
you know that New Zealand consists of two main islands, the North Island and
the South Island, and Christchurch is on the South Island. |
| Customer | Is it? I was never very goad at
geography at school! Da you have a map I could look at? |
| Agent | Sure! Here we are. |
| Customer | Right. I see. And... well... then
I'd also like to spend some time in Auckland. And maybe
I could do an English language course there. Can you organise that
sort of thing for me? |
| Agent | Certainly. We'd be happy to arrange
that. But bear in mind that Auckland is in the North Island. |
| Customer | OK. And I'd also like to do some
skiing or maybe even some snowboarding. I hear
New Zealand is a great place forthat. |
| Agent | Yes, absolutely. But you should go to
Auckland first for your studies, and then you can get the ferry across to
the South Island and take the bus down to the snow. |
| Customer | Oh, I don't like boats very much.
I'm not much of a sailor. I think I'd prefer to fly. |
| Agent | Right. What about joining a walking
tour? That could be really fun. |
| Customer | Not sure about walking, but joining
a tour might be a good way to travel, because then I might
make some friends my own age. |
| Pause |
|
| Agent | Now, let's get some details. Can I have
your name, please. |
| Customer | Yes, it's Su Ming Lee, but you can
call me Sue. |
| Agent | OK, Sue. And what's your address here
in Melbourne? |
| Customer | I'm living with my aunt in the
suburb of Kew. It's 29 Loch Street. That's L O C H not
L O C K. |
| Agent | Do you have a phone number that I can
get you on? |
| Customer | The best thing would be if I give
you my mobile. I always have it on me. It's 0 4 0 2
double 5 8 double 92. |
| Agent | OK. And when do you want to travel?
Because you'll need to be dawn south in July or August. |
| Customer | Oh, yes. Of course. That's winter,
isn't it? So I'd better go to Auckland in May... |
| Agent | Yes, Let's say
departing from Melbourne on the first of May - that's a Saturday -
and then you could begin your course an Monday the third. |
| Customer | That sounds great! |
| Agent | And how long would you like to study
for? A month, two, three? What do you think? |
| Customer | Well, I'll probably need more than a
month. What about eight weeks... until the end of June. |
| Agent | Fine. I'll see what I can do. Oh, and
how would you like to pay for this? |
| Customer | On my Visa card if that's possible. |
| Pause |
|
| Agent | Hello Sue. It's Angelo from Kosmos
Travel here. I've booked your flight and I've found you an English college
called The Harbour Language Centre. |
| Customer | Great! Where exactly is that? |
| Agent | Well, have you got that little map I
gave you yesterday? |
| Customer | Yes. |
| Agent | You see where the harbour is, with the
three wharves and the water? |
| Customer | Yes, got that. |
| Agent | OK, there are two parallel streets -
Quay Street, that's Q U A Y and Customs Street. The building where the
college is located is on Quay Street, opposite Princes
Wharf. |
| Customer | Right, got it. And what about
accommodation? |
| Agent | Well, I've booked you into a hotel for
the first three nights and then the accommodation officer will find you a
family to live with. |
| Customer | Good. And where's the hotel? |
| Agent | It's a short walk from the college, on
the corner of Queen Street and City Raod. |
| Customer | Which corner exactly? |
| Agent | On the left-hand
side as we are looking at the map. |
| Customer | OK. Near the little park. |
| Agent | Yes, that's right. |
| Customer | And what about a good bookshop? I'm
going to need to buy a dictionary and some English books. |
| Agent | Yes. Well, I believe there's a really
good language bookshop on the corner of Customs Street
and Queen Street. It's near the college so that's pretty convenient. |
| Customer | Thank you so much. You've been
really helpful. |