IELTS Listening - Section 1
CALL CENTRE OPERATOR: Platinum Card Service. Rebecca speaking. How may I help you?
CALLER: I've got a few problems with my credit card account.
OPERATOR: Okay. What is your credit card number?
CALLER: Let's see. It's here somewhere. Ah, here it is.
OPERATOR: Can I just take the card number, please?
CALLER: Yes, it's 6992.
OPERATOR: 8921. Right. Can I just check that? Ahm, 6992 34431147 8921.
CALLER: That's it.
OPERATOR: And your name?
CALLER: Carlos da Silva.
OPERATOR: I just need to check a few details for identification and security, if you'll bear with me.
CALLER: That's okay.
OPERATOR: And what's your postcode?
CALLER: SE1 8PB.
OPERATOR: SE1 8PB.
CALLER: That's it.
OPERATOR: Vauxhall Close, London?
CALLER: Yes. That's right.
OPERATOR: And the house number?
CALLER: Ahm, 43.
OPERATOR: And can you give me your date of birth?
CALLER: 13th of the 7th,'63.
OPERATOR: And one further check, if I may? Can you give me your mother's maiden name?
CALLER: Yes. It's Moore.
OPERATOR: Is that M. O.O. R. E.?
CALLER: Yes. That's it.
CALLER: Yes. Now, can we get on with this?
OPERATOR: Yes, Sir. Certainly. I'm sure you'll appreciate that all these checks are necessary for security reasons. So what exactly is the problem?
CALLER: Well, first, mmm, your computer seems to have gone mad. I sent you £500 and on the statement for the account it shows that I only paid £300.
OPERATOR: Yes. The account does only show £300 was paid ...
CALLER: Well, I paid the £500 in at the bank and I have my receipt. And my bank statement shows that £500 has been taken from my account.
OPERATOR: Oh. I see. What I'll do is check with the bank and see what they say.
OPERATOR: You said there was something else?
CALLER: Yes; as if that wasn' t enough. My account shows that £107.27 was paid to a company called Pan Express. I don't know who this is ...
OPERATOR: Let's have a look. Well, ... it is genuine.
CALLER: I can assure you it's not mine.
OPERATOR: It was made on the evening of the 12th of May. Maybe it's a restaurant bill you forgot about?
CALLER: There's no way that .... Oh wait, hold on ...
CALLER: It's okay. I've just realized what it is. It is a restaurant bill. Erm ... the name of the company is different from the name of the restaurant. My mistake. I'm sorry.
OPERATOR: That's okay. Was there anything else?
CALLER: I don't know if I dare ...
OPERATOR: What is it anyway?
CALLER: Mmm. Well, it's mmm ... the amount of interest seems to have gone up.
OPERATOR: Mmmm. If you look at your statement for April, you'll see that the rate went down from 16.27% to 14.99% that month.
CALLER: Oh, yes you're right.
OPERATOR: Was that everything?
CALLER: Yes. Basically, it is.
CALLER: And can you check my payment?
OPERATOR: Oh yes. I'll do it. Can I phone you back?
CALLER: I'll be at home for the next two hours. I have to leave at 11.
OPERATOR: Right. What's your number?
CALLER: 020 7989 7182.
OPERATOR: Hold on 020 7979.
CALLER: No, it's 7989 and then 7182.
OPERATOR: So it's 020 7989 7182.
CALLER: Yes. That's it.
OPERATOR: Okay. I'll phone you straight back.
CALLER: Thanks. Bye.
In one type of question you may have to complete a table with no more than two words or a number. The heading will tell you what kind of information you need to focus on. Before you listen, underline the heading of each column in the table.
Complete the details below using NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
You will hear a number of different recordings and you have
to answer questions on what you hear.
There will be time for you to read the instructions and questions and you have a chance to check your work. All the recordings will be played once only.
The test is in 4 Sections. At the end of the test you will be given 10 minutes to transfer your answers to an answersheet.
Now turn to section 1:
You are going to listen a telephone conversation, between a caller and a call centre operator
First you have some time to look at Questions 1-5.
You will see that there is an example which has been done
for you. So Card
has been written on the form.
Now we shall begin. You should answer the questions as you listen, because you will NOT hear the recording a second time.
Listen carefully and answer Questions 1 to 5:
Card number: 6992 (1) .................... 1147 8921
Name: Carlos da Silva
Postcode: (2) ....................
Address: (3) .................... Vauxhall Close, London
Date of birth: 13 July (4) ....................
Mother,s maiden name: (5) ....................
|Show Answers - Hide Answers|
Choose the correct letter, A, B, or C.
Before the caller and operator continue the telephone conversation, look at Questions 6 to 10
|6)||The caller has paid|
|A less than the computer shows.|
|B more than the computer shows.|
|C £500 twice.|
|7)||The caller is also worried about|
|A a bill that is too high.|
|B an overpayment to a restaurant.|
|C a payment that he does not recognize.|
|A went up in April.|
|B has not changed.|
|C has gone down.|
|9)||The caller's number is|
|A 020 7997 9909.|
|B 020 7989 7182.|
|C 020 8979 7182.|
|10)||The operator will ring the caller|
|B in two hours.|
|C very soon.|