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IELTS Listening - Section 1

Exam Tip

In one type of question you may have to complete a table with no more than two words or a number. The heading will tell you what kind of information you need to focus on. Before you listen, underline the heading of each column in the table.

Questions 1-5

Complete the details below using NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

You will hear a number of different recordings and you have to answer questions on what you hear.
There will be time for you to read the instructions and questions and you have a chance to check your work. All the recordings will be played once only.
The test is in 4 Sections. At the end of the test you will be given 10 minutes to transfer your answers to an answersheet.

Now turn to section 1:
You are going to listen a telephone conversation, between a caller and a call centre operator
First you have some time to look at Questions 1-5.

You will see that there is an example which has been done for you. So Card has been written on the form.
Now we shall begin. You should answer the questions as you listen, because you will NOT hear the recording a second time.
Listen carefully and answer Questions 1 to 5:



Example
Identification and security check: Platinum Card Service
Card number:  6992 (1) .................... 1147 8921
Name:  Carlos da Silva
Postcode: (2) ....................
Address: (3) .................... Vauxhall Close, London
Date of birth:   13 July (4) ....................
Mother,s maiden name: (5) ....................
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Questions 6-10

Choose the correct letter, A, B, or C.

Before the caller and operator continue the telephone conversation, look at Questions 6 to 10



6) The caller has paid
A    less than the computer shows.
B    more than the computer shows.
  C    500 twice.
 
7) The caller is also worried about
  A    a bill that is too high.
B    an overpayment to a restaurant.
C    a payment that he does not recognize.
 
8) The interest
  A    went up in April.
B    has not changed.
C    has gone down.
 
9) The caller's number is
  A    020 7997 9909.
B    020 7989 7182.
C    020 8979 7182.
 
10) The operator will ring the caller
  A    tomorrow.
B    in two hours.
C    very soon.
 

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