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s1~by minibus / a mini bus~s2~15 / 15 people~s3~April (the) 18th~s4~Pallisades
s1~........................................~s2~........................................~s3~........................................~s4~........................................
s5~x~s6~x
s5~~s6~
s7~280~s8~14~s9~20%~s10~39745T
s7~........................................~s8~........................................~s9~........................................~s10~........................................
| RECEPTIONIST: | Good afternoon, Dreamtime
Travel. How can I help you? |
| CUSTOMER: | Oh hello. I'm interested in the
holidays you offer along the coast near here. |
| RECEPTIONIST: | Yes. We operate several tours
up the coast. Where in particular did you want to go? |
| CUSTOMER: | Well, I like the sound of the
holiday that mentioned whales. Was it 'Whale Watching'? |
| RECEPTIONIST: | Oh, that's our
Whale Watch
Experience. lt's very popular and it's based in a lovely little town with
nice beaches. |
| CUSTOMER: | Oh right, and how long does it
last? |
| RECEPTIONIST: | It's two days - that includes
four hours' travel time each way from here. |
| CUSTOMER: | Good, I don't want to be away any
longer than that. So is that by coach? |
| RECEPTIONIST: | Actually it's
by minibus. We
like to keep those tours small and personal so we don't take a whole
coachload of people. in fact, we only take up to fifteen people on this
tour, although we do run it with just twelve or thirteen. |
| CUSTOMER: | Oh, right. So do you run these
tours often? |
| RECEPTIONIST: | Well it depends on the time of
year. Of course in peak times like the summer holidays we do them every
weekend, but at the moment it's usually once a month at most. |
| CUSTOMER: | And when is the next one going? |
| RECEPTIONIST: | Mmm, let me see. Um, there's
one in three weeks' time which is April the 18th, and then we don't have
another one until June the 2nd. |
| CUSTOMER: | All right, and is April a good time
to go? |
| RECEPTIONIST: | Pretty good. Though the really
good time is later in the year. I have to say though that the whale sighting
is only one of the many things offered. |
| CUSTOMER: | Really? |
| RECEPTIONIST: | Yes. The hotel itself where you
stay has great facilities. It's called The Pallisades. |
| CUSTOMER: | The Paris what? |
| RECEPTIONIST: | No, it's actually The
Pallisades, P-A-L-L-I-S-A-D-E-S. It's right on the main beach there. |
| CUSTOMER: | Oh, I see. |
| RECEPTIONIST: | All of the rooms have nice
views and the food is really good there too. |
| CUSTOMER: | Oh right. |
| CUSTOMER: | And what about the other
things? You know, that are included in the price. |
| RECEPTIONIST: | Oh, there are lots of
things. If you don't want to do the whale watch cruise, your guide
will take anyone who is interested either on a bushwalk through the
national park near the hotel, and there's no extra charge for that,
or on a fishing trip. That's an extra $12 I think. And there's also
a reptile park in town - that costs more or less the same. |
| CUSTOMER: | No, I think I'd prefer
whales to snakes. | | RECEPTIONIST: |
Yeah. And if you just want to relax you are free to sit by the hotel
pool or go down the beach. Oh, and they also have tennis courts at
the hotel, but you have to pay for those by the hour. But there are
table tennis tables downstairs and they're part of the accommodation
package. Just speak to your guide. |
| CUSTOMER: | Well that sounds good. So
how much is the basic tour price? |
| RECEPTIONIST: | At this time of year
it's usually around $300 but let me check. Er...oh, it's actually
$280. | | CUSTOMER: | And the
next tour, are there any places on that one? |
| RECEPTIONIST: | HOW many people Is It
for? | | CUSTOMER: | These are
two of us. | | RECEPTIONIST: |
Yes, that should be fine. Can I just mention that we require all
bookings to be made at least fourteen days before you travel to
avoid cancellations of tours. And if you cancel within seven days of
departure you will have to pay 50% of your total booking. |
| CUSTOMER: | OK. |
| RECEPTIONIST: | And you also need to
pay a 20% deposit at the time of booking. |
| CUSTOMER: | Can I pay that by credit
card? | | RECEPTIONIST: | Yes, you
can. | | CUSTOMER: | All right,
what I'll do is I'll talk to my partner and get back to you. |
| RECEPTIONIST: | Fine. So I'll make a
provisional booking, shall I? - two for the Whale Watch Experience. Let
me issue you with a customer reference number for when you call back. Do
you have a pen? | | CUSTOMER: |
Yes. | | RECEPTIONIST: | OK, it's
three nine seven, four five, T. That's T for tango. When you call back,
ask to speak to the Tour Manager, that's me, Tracy. |
| CUSTOMER: | Fine, I will. |
Questions 1-4
Complete the form below.
using NO MORE THAN THREE WORDS AND/OR A NUMBER
for each answer.
You will hear a number of different recordings and you have to answer questions
on what you hear.
There will be time for you to read the instructions and questions and you have a
chance to check your work.
All the recordings will be played once only.
The test is in 4 Sections. At the end of the test you will be given 10
minutes to transfer your answers to an answersheet.
Now turn to section 1:
You will hear a telephone conversation between a travel consultant and a
customer.
First you have some time to look at Questions 1-4.
You will see that there is an example which has been done for you. So
Whale Watch Experience has been
written on the form.
Now we shall begin. You should answer the questions as you listen, because you
will NOT hear the recording a second time.
Listen carefully and answer Questions 1 to 4:
Dreamtime travel agency
Tour information |
| Example |
Answer |
| Holiday name |
Whale Watch Experiance |
|
| Holiday length |
2 days |
| Type of transportation |
1 ........................................ |
| Maximum group size |
2 ........................................ |
| Next tour date |
3 ........................................ |
| Hotel name |
4
The ........................................ |
|
| Show Answer - Hide Answer |
Questions 5 and 6
Choose TWO letters A–E.
Which TWO things are included in the price of the tour?
|
|
A
fishing trip |
|
B
guided bushwalk |
|
|
C
reptile park entry |
|
D
table tennis |
|
|
E
tennis |
Questions 7-10
Complete the sentences below.
using NO MORE THAN THREE WORDS AND/OR A NUMBER
for each answer.
7 The tour costs $ ........................................ .
8 Bookings must be made no later than ........................................ days in advance.
9 A ........................................
deposit is required.
10 The
customer's reference number is ........................................ .
|
