IELTS Listening - Section 1
Elisabeth: Oh, hello. Iím ringing to report an accident.
Assistant 1: A car accident?
Assistant 1: Just hold the line a moment please. Iím putting you through to our motor insurance department.
Assistant 2: Hello?
Assistant 2: I understand you want to report an accident?
Elisabeth: Yes. My carís been damaged Ė someone came out in front of me Ö
Assistant 2: Could I just check a few personal details before we go any further?
Assistant: Oh yes, sorry.
Assistant 2: Your name, first of all.
Elisabeth: Itís ELISABETH Ricard.
Assistant 2: Is that RĖIĖKĖAĖRĖD?
Elisabeth: Itís spelt with a C not a K.
Assistant 2: Oh, OK Ö And your date of birth please?
Elisabeth: Itís the eighth of October, 1975.
Assistant 2: Ö And lastly, I just need to check your address.
Elisabeth: Oh, actually I moved house last month so the street nameís different. Itís 60 Forest Road. I think youíve got 22 Ash Avenue on your records?
Assistant 2: I have. So, Iíll just make a note of that Ö Thatís fine Ö And is that in the same town still? Callington?
Elisabeth: Thatís right.
Assistant 2: Right, now Ö do you have your insurance policy in front of you?
Elisabeth: Yes, I do.
Assistant 2: Can you give me the policy number please? Itís at the top.
Elisabeth: Oh yes. FiveĖohĖnineĖtwoĖfour?
Assistant 2: Itís in a box Ė it should start with letters Ö
Elisabeth: Oh, C-Z- double eightĖohĖnine?
Assistant 2: Thatís the one. And now I want to ask you about the accident itself. Is that OK?
Elisabeth: Yes, thatís fine.
Assistant 2: First of all, did it happen today?
Elisabeth: No, it happened yesterday evening, but by the time I got home it was late, so I didnít call.
Assistant 2: Thatís not a problem. So Ö letís see Ö todayís the thirteenth of September, so it happened on the twelfth. Is that right?
Elisabeth: It is.
Assistant 2: Do you know approximately what time the accident occurred?
Elisabeth: Er Ö oh dear Ö I wasnít wearing a watch, and I was a bit shocked. But Iíd say it was between 8.15 and 8.45.
Assistant 2: Thatís OK. Iíll just record that it happened at about 8.30. It doesnít matter exactly Ö And I donít suppose youíve got any supporting evidence have you? I mean witness statements, that kind of thing?
Elisabeth: I donít have witness statements Iím afraid, but Iíve got a police report. They came and measured up and checked the marks on the road. But unfortunately nobody else was around at the time of the accident.
Assistant 2: Any hospital report?
Assistant 2: So I take it you donít have any medical problems then? Any injuries?
Elisabeth: Only minor ones. It was mainly the car that got damaged luckily.
Assistant 2: Absolutely. But we do recommend that you have a check up anyway. Within twenty-four hours if possible.
Elisabeth: Yes, OK. Iíll make an appointment today.
Assistant 2: Fine. And now, can you tell me what happened exactly? Iím going to make a few notes.
Elisabeth: I was driving home from the swimming pool and Ö
Assistant 2: I donít know Callington at all, so could you describe it for me? Where did the accident happen?
Elisabeth: On the road between New Town and Callington. I was driving from New Town, heading towards Callington, and Ö
Assistant 2: OK, just let me draw the road layout Ö Right. OK?
Elisabeth: When you leave New Town thereís a sharp bend in the road and then thereís a railway bridge.
Assistant 2: OK.
Elisabeth: And then about half a kilometre further on thereís a crossroads with traffic lights. And I was just in between the two when it happened. I wasnít going very fast, in fact I definitely Ö
Assistant 2: So youíd already gone over the bridge?
Elisabeth: Yes. And Iíd passed the park Ė thatís on the right hand side. And I was just approaching the petrol station Ö
Assistant 2: Whereís that then?
Elisabeth: Itís a bit further along, on the opposite side.
Assistant 2: So, on your near side then?
Elisabeth: Yes. As I was approaching it I saw a blue van coming towards me. The driver had stopped in the middle of the road.
Assistant 2: Was he indicating?
Elisabeth: Yes. He was waiting to turn into the petrol station. But then at the last minute he decided to turn right in front of me. He must have thought he had enough time, but I had to swerve to avoid him. And I came off the road and landed in a ditch on the opposite side.
Assistant 2: Mmm. I donít suppose he stopped did he?
Elisabeth: Oh yes. He came over to see if I was OK, but he tried to say it was my fault. And there wasnít Ö
In the IELTS Listening paper, Sections 1 and 3 are conversations between
two or three people. Sections 2 and 4 are monologues with only one main
speaker. Sometimes, you may hear another speaker introducing the talk or
Related Topic: Listening Preparation
Click here to listen
Complete the form below, using NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Name: Elisabeth 1 ....................
Date of birth: 8.10.1975
Address: 2 .................... (street)
Policy number: 3 ....................
Date: 4 ....................
Time: Approx. 5 ....................
Supporting evidence: 6 ....................
Medical problems (if any): 7 .................... injuries
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In the IELTS Listening exam, you may be asked to label a map or plan. In such questions, think of ways you can describe where places are before you listen. You will need to think of vocabulary for directions, for example: on the left, first right, along the road and vocabulary for places or position, such as opposite, next to, behind, at the end of the street.
Label the diagram/plan below. Write the correct letter, AĖG, next to questions 8Ė10.
| 8 traffic lights
9 petrol station ....................
10 blue van ....................
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