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General Writing Sample Task 1 #60

Vocabulary Tip

The word staff refers to all the people working for an organisation. To talk about one person, you need to say member of staff or employee: I recently had a problem with a member of staff in your company (or an employee in your company or one of your staff). NOT I recently had a problem with a staff in your company

Prepositions

The sample letter contains 14 gaps. Complete it by putting a preposition in each space.

Dear Mr. Peter,

Thank you for your letter of 20 September. I was very saddened .......... your account of what happened in our hotel last month, and I am writing to express my apologies .......... this. I can understand that you were shocked .......... the way the receptionist behaved. There can be no excuse .......... such behaviour and I fully understand why you felt you needed to complain .......... the situation. I can provide no explanation .......... the way the employee spoke to you.

As a member of Darius Hotels Group, we have a reputation .......... being perfect .......... looking after our customers, and I am very sorry that your experience .......... our service did not confirm this. I intend to deal .......... staff member appropriately and I will ensure that he does not repeat this behaviour .......... sending him on a retraining course next week. I would like to assure you that the behaviour you encountered is not typical .......... our staff.

As the guest service manager, I am responsible .......... all of our employees so please accept my apologies again and this voucher worth $100 to spend in any .......... our hotels.

Yours sincerely,

John Norman
Guest Service Manager

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